Warranty Policy

Warranty Policy
Our commitment to you
​
Every device purchased from Vodafone is of acceptable quality and is fit for purpose. In this policy, ‘device’ includes handsets, tablets, dongles, modems, and accessories.
 
What is our warranty period?

• 3 months from the date of purchase for Samsung handsets and tablets.
• (Please note: all repairs and warranty cover is managed by Vodafone Kiribati GSM Repair Shop who is the registered Samsung repairer for Vodafone Kiribati)
• 30 days from the date of purchase for all other devices (if applicable).

 
What does our warranty cover?
Manufacturing defects reported during the warranty period.
 
These things aren’t covered by our warranty
• Impact damage, e.g. cracked screen from the device being dropped.
• Liquid/moisture damage e.g. water damage to the device.
• Defects or damage caused by misuse including use that is contrary to the manufacturer’s or Vodafone’s instructions.
 
What should I do if I think my device has a manufacturing defect?
• Back up any data saved on the device and remove the SIM and keep it with you.
• Come in to any of these Vodafone outlets at Bairiki, Betio, Bikenibeau and Kiritimati.
• Bring the device and all the accessories that were supplied with it (e.g. charger)
• Bring your receipt/proof of purchase with you. If you don’t have your receipt and we aren’t able to confirm that you purchased the device from us, we may decline to consider the device to be under warranty.
• Tell us what’s wrong with the device. We may request that you complete a warranty form describing what’s wrong.
 
What happens next?
Samsung Handsets:
Vodafone handles assessments for Samsung devices. For all assessments and warranty cover – please visit our GSM Repair Shop at Bairiki.
​
All Other Handsets:
We will carry out diagnostic tests. Please allow up to 5 working days for this to take place. Please note that during diagnostic testing we may re-set the device to factory settings. We are not responsible for the loss of any data stored on the device as a result of diagnostic testing.
 
We want you to stay connected during diagnostic testing
 
During diagnostic testing, we will loan you a device to use (if necessary or if applicable). We will endeavor to provide you with a loan device that is similar in functionality to the device that you purchased. However, you acknowledge that this may not be possible due to previous customer selection. If you are a prepaid customer, we may request that you pay a bond which we will refund to you when you return the loan device. The loan device is the property of Vodafone Kiribati. If you damage it you will be required to pay the replacement cost, which we may deduct from the bond. If the bond is not sufficient to pay the replacement cost, we will recover the balance as a debt due from you.
 
We will notify you:
• If we determine there is a manufacturing defect, we will either arrange to repair the device or replace it with a device that is identical to the one you purchased.
• If we believe that the damage or faultiness of your device is not the result of a manufacturing defect and therefore our warranty does not apply.
 
Here’s more information about repair services:
 
If our warranty doesn’t apply, there are a number of businesses in Kiribati who are able to offer repair services. You can request a repair assessment and cost estimate. You may be charged a fee for the repair assessment and cost estimate. However, we do not guarantee their service whatsoever.
 
Other things you should be aware of:
• All Txt Top Ups, Internet and WIFI voucher sales are final and not refundable and are therefore not covered by our warranty.
• We reserve the right to retain the device if you have an outstanding account with us or we think it is stolen.
• If we have reasonable grounds to believe the device is stolen, we will report this to the Police and hand over the device to them.