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Frequently Ask Questions (MPAiSA)
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Frequently Ask Questions (MPAiSA)
Frequently ask questions.
How do I get started or how do I activate the M-PAiSA service?
Visit all VODAFONE retail shops and roadshow for registration bring any available Identification Card.
What can I do with M-PAiSA service?
Deposit money, Withdraw, Transfer and Recharge your number and other parties number.
Do I need to have a minimum amount in my account?
No ,maximum amount of $10,000 only
Do I need to pay any services charges for having my M-PAiSA account?
For the time being No you can’t .
I already have a bank account. Can I access it using my M-PAiSA account?
No
Can I use my recharge/airtime balance to top up my M-PAiSA account?
No,
Does M-PAiSA work across network?
No
What the difference between a registered M-PAiSA customer and an unregistered customer?
Registered customer can use M-PAiSA services.
Unregistered customer CAN’T except for withdrawal.
Where can I buy M-PAiSA value
At VODAFONE authorised retail shops and Agent
What do I do in case I send money to a wrong number?
Contact or visit VODAFONE retails shops immediately
Is it possible to recharge/top up unregistered users mobile number?
Possible
Will I get promotional deals like double up and triple up on my recharge purchased through M-Paisa
Yes
What happen if I do not get sms from M-PAiSA confirming the transaction?
Contact VODAFONE to resend sms
Does my M-PAISA secret PIN number expires?
No unless you forget.
What happen if I forget my secret pin?
Contact VODAFONE or visit the nearby shops.
What happen if I lose my sim?
There will be no big deal just visit any VODAFONE shop and request for sim maintain/sim replacement
Will my transactions limited to the agent outlet where I registered?
It depends on the agent how much He/She can cater.
How safe is my money?
100% safe unless you expose your secret pin
How do I track the activity on my M-PAiSA account?
Visit VODAFONE shop
Where can I go for MPAiSA services?
At any VODAFONE retails shops and roadshow and authorized agency
21.Does MPAiSA service require internet connection?
No, only works with USSD Code *181#
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