Frequently Ask Questions (MPAiSA)

Frequently ask questions.

How do I get started or how do I activate the M-PAiSA service?

Visit all VODAFONE retail shops and roadshow for registration bring any available Identification Card.

What can I do with M-PAiSA service?

Deposit money, Withdraw, Transfer and Recharge your number and other parties number.

Do I need to have a minimum amount in my account?

No ,maximum amount of $10,000 only

Do I need to pay any services charges for having my M-PAiSA account?

For the time being No you can’t .

I already have a bank account. Can I access it using my M-PAiSA account?

No

Can I use my recharge/airtime balance to top up my M-PAiSA account?

No,

Does M-PAiSA work across network?

No

What the difference between a registered M-PAiSA customer and an unregistered customer?

Registered customer can use M-PAiSA services.

Unregistered customer CAN’T except for withdrawal.

Where can I buy M-PAiSA value

At VODAFONE authorised retail shops and Agent

What do I do in case I send money to a wrong number?

Contact or visit VODAFONE retails shops immediately

Is it possible to recharge/top up unregistered users mobile number?

Possible

Will I get promotional deals like double up and triple up on my recharge purchased through M-Paisa

Yes

What happen if I do not get sms from M-PAiSA confirming the transaction?

Contact VODAFONE to resend sms

Does my M-PAISA secret PIN number expires?

No unless you forget.

What happen if I forget my secret pin?

Contact VODAFONE or visit the nearby shops.

What happen if I lose my sim?

There will be no big deal just visit any VODAFONE shop and request for sim maintain/sim replacement

Will my transactions limited to the agent outlet where I registered?

It depends on the agent how much He/She can cater.

How safe is my money?

100% safe unless you expose your secret pin

How do I track the activity on my M-PAiSA account?

Visit VODAFONE shop

Where can I go for MPAiSA services?

At any VODAFONE retails shops and roadshow and authorized agency

21.Does MPAiSA service require internet connection?

No, only works with USSD Code *181#